Tailored customer service approach as a business process
- Configure catalogues, price lists, and payment parameters for individual customers or customer groups.
- Create personalized content, taking into account the target audience needs.
- Automate the order processing based on the client's customized settings.
Fewer customer support managers
- Each client can manage their company's accounts independently, configure access levels for employees with certain roles and access rights while managers can work on more significant tasks.
- Enable clients to place quick orders: enter the SKU of a necessary product, upload CSV files, create lists based on the previous orders.
Centralized omnichannel order management
- Manage orders across all sales channels in a single system from any device.
- Provide customers with order status updates in real time.
- Create automated business processes (rules) that will optimize order and delivery processing and execution according to the necessary algorithm.
- Use a progressive web application (PWA) to enjoy the convenience of a native mobile or desktop application without installing the application itself.
Unlimited sales 24/7
- Customers are used to doing everything on the go — optimize your B2B portal for any type of device.
- Increase the sales volume by giving your clients the opportunity to place orders at any time — regardless of their time zone or your company's office hours.
Continuous improvement of business processes
- Implementation of business process management via Camunda or jBPM business process management, versioning and design systems.
- An end-to-end interaction of CRM (customer information), PIM (products), CMS (data provision, business logic of orders, including creation, price processing, registration rules), OMS (order processing) systems.
- Implementation of solutions within two months following the launch date.
- Business processes for collecting customer feedback on your work (NPS) and products (claims management).